Contact Support
For questions, technical issues, or assistance with the TavlaHub mobile app (parent or student access), please reach out to our support team:
Frequently Asked Questions
How do I log in to the portal?
Use your registered phone number or email to receive an OTP code. Parents and students both use the same login page but have different portal access based on their account type. Your contact information must be registered by the school first.
I'm not receiving OTP codes
Check that your phone number or email is entered correctly. SMS codes require mobile network coverage and should arrive within 1-2 minutes. If you continue to experience issues, contact the school to verify your registered contact information.
How do I pay school fees through the app?
Parent accounts can navigate to the Fees tab to view outstanding bills. Select a bill and choose your preferred payment method: Mobile Money or Paystack (for card payments). Follow the prompts to complete the payment. Receipts are available immediately after successful payment. Student accounts can view fees but cannot make payments.
Where can I view report cards?
Go to the Reports tab to view all available report cards (available for both parent and student accounts). Tap on a report to see detailed grades, teacher remarks, and attendance. You can download or print report cards from the detail view.
How do I update my contact information?
Contact the school office directly to update your phone number, email, or other contact details. Users cannot change their own contact information in the app to maintain data integrity and security.
Can I access multiple children's information?
Yes! If you have parent access for multiple children at the same school or different schools using TavlaHub, all linked students will appear on your home screen after login. Tap on a student's name to view their specific information.
Is my payment information secure?
Yes. All payments are processed via secure third-party providers (Mobile Money networks and Paystack).TavlaHub does not store your card details or Mobile Money PINs. All payment data is transmitted using industry-standard encryption.
How do I delete my account?
If you need to delete your account, visit Account Deletion page. Please note that deleting your account removes your login credentials and portal access but does not affect your child's school records or historical payment data.
For School Administrators
If you are a school administrator needing help with:
- Setting up parent portal access
- Managing student and guardian accounts
- Configuring payment integrations (Mobile Money, Paystack)
- Report card generation and approval
- School branding and settings
Please contact support@tavlahub.com with "School Admin Support" in the subject line.
Technical Issues
If you're experiencing technical problems with the mobile app, please include the following information in your support email:
- Device type (Android or iOS)
- Operating system version
- App version (found in app settings)
- Description of the issue and steps to reproduce
- Screenshots if applicable
School-Specific Questions
For questions about academic performance, attendance, fees owed, or school policies, please contact the school office directly. TavlaHub provides the platform, but schools manage their own student data, fee structures, and academic policies.